At Best Heritage Tour, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website, book trekking, tour and other services, or communicate with us. By using our services, you agree to the practices described below.
1. Who We Are
Business Name: Best Heritage Tour
Registered Address: Thamel Marg, Kathmandu, Nepal
Email: info@bestheritagetour.com / bestheritagetour@gmail.com
Phone: +977-9851149197 / +977-9810043046
All references to “we”, “us”, or “our” refer to the business entity.
2. Information We Collect
We collect information to provide safe and reliable trekking services. The categories include:
2.1 Information You Provide
- Personal details: Full Name, Nationality, Passport Details.
- Contact details: Email address, Phone Number, Mailing Address.
- Booking details: Trekking Package, Itinerary Preferences, Group Size, and Accommodation needs.
- Health and Emergency details: Medical conditions, dietary preferences, Travel Insurance & Emergency Contact (essential for trekking safety).
- Payment information: Billing Name, Address and Card Details (processed securely by third-party payment providers).
2.2 Automatically Collected Data
When using our website, we may collect:
- IP address, browser type, device type and access times.
- Pages visited and interactions with our site.
2.3 Location Data
We may request location data for operational or safety purposes (e.g., during trekking or in emergencies).
2.4 Communications & Support Data
We store emails, messages, or phone records to assist you and improve our services.
3. How We Use Your Information
We use your information to:
- Process bookings and payments.
- Communicate trip details, updates, and support.
- Arrange permits, transportation, accommodations, and guides/porters.
- Ensure your safety and provide emergency assistance.
- Comply with local laws and regulations.
- Improve our website and services.
4. Sharing Your Information
We never sell your personal data. We only share it when necessary, such as with:
- Local trekking guides, porters, or partner lodges.
- Travel permit offices, airlines, or government authorities (for trekking permits, visas, or compliance).
- Emergency services if required for your safety.
- Whenever needed as per the law and for legal procedures.
- Secure third-party providers for payments, website hosting, or communication tools.
5. International Data Transfers
If your information is transferred outside Nepal (e.g., for bookings or international clients), we take reasonable steps to ensure it is protected.
6. Data Retention & Deletion
We keep your data only as long as needed for booking, legal compliance, or business purposes. You may request deletion of your data, subject to verification and legal exceptions.
7. Data Security
We use encryption, secure payment gateways, and restricted access to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Request a copy of your data.
To exercise your rights, contact us at info@bestheritagetour.com / bestheritagetour@gmail.com
9. Cookies & Tracking
Our website uses cookies to improve user experience. You may disable cookies in your browser settings, but some site features may not work properly.
10. Children’s Privacy
Our services are not directed at children under 16. If we become aware that we have collected personal data from a minor without parental consent, we will delete it.
11. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on our website with a revised “Effective Date.” Continued use of our services means you accept these changes.