Best Heritage Tour is established under the Nepal Companies Act and accepts your reservation or booking in accordance with the following terms and conditions.
Best Heritage Tour is a registered entity (Company Registration Number 185481/074/075) with its office situated at Thamel Marg, Kathmandu, Nepal. The company is led by Sahadev Dhamala (Bimal) & Anil Dhakal.
The terms and conditions outlined herein constitute a legal contract document pertaining to our company's overall trip operations. This document governs the foundation of a trustworthy mutual relationship and agreement between you (the service seeker, client) and us (BHT). It also establishes the framework for the services provided by the company and the commitment to these terms and conditions by clients while availing themselves of these services for a designated period.
The following terms and conditions are applicable to all types of holiday trips offered by the company.
It is essential to read the terms and conditions thoroughly, as they contain critical information prior to completing the online trip booking form. In addition to booking a trip, your acceptance of these terms and conditions will also encompass the cancellation policy and certain limitations of liability.
In summary, both parties are responsible for addressing any legal disputes, misunderstandings, or unforeseen incidents that may occur during the trip and are not covered by the terms and conditions.
Become Our Business Partner
Best Heritage Tour, a prominent trekking and adventure company in Nepal, is seeking to establish partnerships with trekking and expedition companies worldwide.
Nepal is widely recognized as a leading destination for trekking, featuring the majestic Himalayas, which encompass Mt. Everest, the highest mountain in the world.
It is challenging for all trekking companies to maintain a presence in every country, and managing international trekkers abroad can be quite complex. If you oversee a trekking or expedition company, we can cultivate a prosperous partnership; we will orchestrate journeys to Nepal for your esteemed clients, while you extend your support to our trekkers in your locale.
For further information, please contact us.
1. Booking a Trip
The term "Trip" refers to any product, itinerary, or activity described on this website that you book or purchase with us. This includes trekking, walking, hiking, climbing, sightseeing, mountaineering, tours, expeditions, and other adventure tour programs.
Trip Confirmation:
Booking confirmation is acknowledged via email/what’s App and is the fastest way to validate your trip as accepted by the company.
Upon confirmation, your trip is considered definite.
2. Contract Formation
A contract is considered established once Best Heritage Tour accepts the reservation details, marking the formal agreement between the company and the client. This contract signifies the mutual commitment of both parties to the terms outlined. Prior to booking confirmation, the company retains the right to modify the listed brochure prices, whether by increasing or decreasing them.
To ensure clarity, please note the following:
- The company is not liable for any implied warranties or guarantees outside of what is expressly stated in the contract.
- Any prior or collateral agreements, as well as descriptions of services or conditions not explicitly outlined in the contract, are disclaimed.
- Both parties are bound by the terms of this agreement as outlined upon confirmation.
3. Deposit Requirements
Nepal Trips
Deposit for Confirmation:
- A non-refundable 10% deposit of the total trip cost is required to confirm your booking.
- This payment must be made within two weeks of inquiry.
- The deposit is essential for arranging hotel reservations, flight tickets, transportation, permits, TIMS cards, etc.
Payment options:
- Bank transfer
- 3D Secure credit card (Visa, Mastercard, or American Express)
- Additional details for direct deposits will be provided via email.
Final Payment:
- The remaining 90% of the trip cost is payable upon arrival in Nepal.
- Payment is required during the official trip briefing before the trip departure.
Accepted methods:
- Bank transfer
- Cash (recommended to avoid additional charges)
- Credit card (Visa, MasterCard, or American Express; incurs a 4% surcharge by Bank).
Full trip documentation is released upon receipt of the final payment.
Tibet and Bhutan Trips
For Tibet and Bhutan trips, 100% payment is required at least 15 Days before the trip start date.
4. Payment Methods
A. Payment by Credit Card (MasterCard, Visa, or American Express)
Select your desired trip package.
Fill out the required information and click "BOOK THIS TRIP."
Pay the advance amount as specified for your selected trip.
B. Payment via Wire/Bank Transfer
Use the bank details provided below to transfer funds:
Bank Name:
Bank Address: Thamel Marg, Kathmandu, Nepal
Telex No.:
SWIFT Code:
Beneficiary Name: Best Heritage Tour Pvt. Ltd.
USD Account No.:
Transfers can also be made via Western Union Money Transfer.
After completing the transfer, email the remittance slip or reference numbers to the company for confirmation.
C. Important Notes:
The company is not responsible for delays or losses during the transfer process.
If the received amount is less due to intermediary bank charges, the balance must be paid upon arrival to ensure the total amount matches the product cost.
5. Last Minute Booking
For clients who couldn't book trips in advance but are eager to make a last-minute reservation, Best Heritage Tour offers the following provision:
Nepal Trips: Last-minute bookings are accepted with 100% payment at least 24 hours before the trip starts.
Contact Information:
Phone: +9779851149197 / +9779810043046 (Bimal)
Email: info@bestheritagetour.com
6. Cancellation & Refund Policy
A. Company Cancellation
Trip Delays or Rescheduling: In rare cases, trips may be delayed or rescheduled due to unforeseen circumstances (e.g., political, cultural, or social events). Clients can reschedule or exchange to a similar trip based on availability.
Reimbursement: If a trip is cancelled due to factors such as political, cultural, or economic issues, local government restrictions may prevent the trip from proceeding. In these cases, clients can:
Exchange for a similar trip.
Change the trip dates.
Responsibility: Best Heritage Tour is not responsible for cancellations resulting from these circumstances.
Weather or Trail Conditions: It is important to heed advice from guides, Sherpas, or locals regarding weather or trail conditions. Ignoring this advice may impact your safety, and the trek leader’s decisions will be final.
B. Client-Initiated Trip Cancellation
Refund Eligibility: If you have paid in full for a trip, you may be eligible for a refund based on the cancellation timing.
Cancellation Procedure: A written notification must be submitted to the company, including the cancellation date. The company reserves the right to apply cancellation charges, based on the percentage of the trip cost.
C. Refund Policy Based on Cancellation Date:
|
S.N. |
Cancellation Date |
Refund Amount |
|---|---|---|
|
1. |
30 days or more before |
100% |
|
2. |
30-15 days before |
50% |
|
3. |
15-3 days before |
30% |
|
4. |
Less than 3 days |
0% |
No Refund: Once the trip has started, no refunds will be given for any reason, including unused services like accommodation, meals, transport, or sightseeing.
7. Trip Cancellation by Company
The company reserves the right to cancel any booked trips for justified reasons, particularly when circumstances beyond its control occur. These reasons may include, but are not limited to, natural disasters, flight cancellations, strikes, wars, sickness, quarantine, government interventions, weather conditions, or other unforeseen events that could jeopardize client safety.
In the event of a trip cancellation by the company, Best Heritage Tour will refund 50% of the trip booking price. This refund reflects the payments made by the company to third parties for transportation, accommodation, and other related fees.
Important Notes:
Significant changes or alterations to the trip (such as changes in airline carriers, flight schedules, or itineraries) are not considered modifications if departure and arrival dates remain unchanged.
Changes to cabin categories or hotel accommodations are allowed, as long as they remain within the same category.
The company is not liable for any additional expenses, losses, or consequences resulting from factors such as visa issues, vaccinations, non-refundable flights or tickets, parking fees, or loss of earnings that may arise due to the cancellation or changes in trip bookings.
8. Trip Modification, Flight Delays & Itinerary Changes Policy
A. Trip Modification Policy
Trip modifications may be necessary due to unavoidable circumstances during the trip, such as weather conditions, landslides, or other disruptions beyond the company's control. In such cases, the company will provide prompt advice to clients.
If a client wishes to modify their trip for personal reasons, the request must be submitted in writing. The company will then assess the situation and decide whether the necessary changes can be made.
Modification Fees:
Requests made 30 days or more before the original trip departure: US $50.00 per person.
Requests made less than 30 days before the trip departure: Charges will be the same as the cancellation fees, as third-party providers (hotels, guest houses, group operators, and airlines) have already been paid in advance.
The company will do its best to accommodate changes, but availability and the terms of third-party service providers may apply.
B. Flight Delays and Changes in the Itinerary
Mountain adventures are inherently unpredictable, with weather conditions in mountainous regions often causing domestic flight delays. As a result, clients should be prepared for potential delays and changes to their travel plans.
Key Points:
Flight Delays: If there are delays during either the departure (starting of the trip) or return (ending of the trip), the client is responsible for all additional costs, including food and accommodation.
Alternative Arrangements: If you choose to make alternative arrangements, such as a helicopter flight to bypass delays, the additional costs will be your responsibility.
Missed International Flights: Best Heritage Tour is not responsible for costs incurred due to a missed international flight but will assist in making alternative arrangements wherever possible.
Itinerary Changes: While on the trip, it may be necessary to make changes to the itinerary due to unforeseen circumstances beyond the company's control. However, we will strive to adhere to the original itinerary as much as possible.
Please note that while Best Heritage Tour will work to minimize disruptions, external factors such as weather can cause delays and changes that are beyond our control.
9. Medical Disclosure and Travel Requirements
Clients must notify BHT in writing of any medical conditions, whether mental or physical, that may affect their ability to participate in the trip at the time of booking. Failure to disclose such conditions may result in refusal to travel, and no refunds will be given.
Clients must inform BHT of any relevant medical conditions at the time of booking.
Failure to disclose conditions may lead to refusal of travel, with no refund.
Clients should consider factors such as age, pregnancy, or other health conditions that may impact mobility when selecting a trip.
The company is not required to provide special facilities unless agreed upon in writing.
Special requests (e.g., dietary preferences) are not part of the contract, and the company is not responsible for failing to fulfil them.
Medical facilities may vary by country, and the company does not guarantee the quality of such care.
10. Travel Insurance
Traveling to remote areas in the Himalayas carries inherent risks, such as bad weather, landslides, or floods, which may lead to serious injury or death. While the company will take precautions to minimize these risks, accidents, although rare, can still happen. Therefore, travel insurance is mandatory.
Travel insurance is required for all trips in the Himalayas, covering the full trip duration.
The insurance must cover accidents, injury, medical expenses (including pre-existing conditions), emergency evacuation (including helicopter rescue), and personal liability.
The company recommends additional coverage for trip cancellation, curtailment, and loss of luggage or personal belongings.
Clients must carry proof of insurance and provide it when requested.
Failure to provide proof of insurance may result in cancellation or suspension of participation in the trip or activities, with no refund provided.
11. Paperwork & Documents
It is essential to ensure that all necessary documents are in order before your trip. You will need to carry these documents with you and present them when requested by the company. Additionally, scanned copies of certain documents may be required for booking flights or accommodations. Failure to complete any required formalities due to missing documentation may affect your trip.
All necessary documents must be carried and kept in sequence, and shown when requested by the company.
Clients will be asked to send scanned documents for various purposes, such as flight or accommodation bookings, at the time of booking.
The company is not responsible for any trip formalities not completed in time due to missing or incomplete documentation.
12. Visa and Passport
Ensuring you have a valid passport and the appropriate visas is critical for a smooth trip. The responsibility for obtaining these documents lies with you. Please make sure your passport is valid for at least six months beyond the trip’s duration. The company is not responsible for any issues related to entry refusal due to incorrect or missing visa documentation.
Clients must carry a valid passport and obtain the appropriate visas for the trip.
Ensure that your passport is valid for at least 6 months beyond the duration of the trip.
It is your responsibility to obtain the correct visas for the countries involved in the trip.
The company is not responsible for denied entry to any country due to incorrect visa documentation.
A Nepal visa is available on arrival for most nationalities. For Tibet and Bhutan, the company can assist with visa arrangements upon request. For India, clients must acquire a visa from their home country.
13. Children’s Policy
All travellers under the age of sixteen must be accompanied by a legal guardian. Additional information regarding age requirements and suitability will be provided in email correspondence.
14. Missed or Unused Services
No discounts or refunds will be provided for missed or unused services, including voluntary or involuntary termination of the tour (e.g., sickness, death of a family member), late arrival, or premature departure from the tour.
15. Holiday Adjustments & Extra Fees
Traveling with Best Heritage Tour requires flexibility, as changes to transport, accommodation, or itineraries may occur due to factors like flight delays, cancellations, weather conditions, landslides, road blockages, political unrest, or other unforeseen circumstances. In such cases, the company cannot offer refunds due to prior supplier arrangements but will provide alternative or substitute trips of the same category.
Additionally, all holiday packages, rooms, and tents are based on twin-sharing accommodation. A single room supplement charge will apply if a client does not have a companion to share accommodation. Best Heritage Tour is not responsible for any loss of employment, delays, or compensation related to such changes.
16. Health & Fitness
As you know, trekking in the remote parts of the Himalayas requires a certain level of physical fitness, so it is recommended to consult with a doctor before deciding to travel to Nepal. You should notify your current health conditions of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of required medical attention that may affect your ability to travel to us.
17. Discount Provision
Best Heritage Tour offers time-limited discounts during holidays and off-seasons on specific products. To benefit from these offers, bookings must be made within the specified period; they are not applicable outside this timeframe.
A. Groups
Groups of 6 or more receive a 10% discount per person on the brochure price. Discounts do not apply to smaller groups or individual bookings.
B. School/College Groups
Students (in school or college) volunteering in remote Nepali communities can enjoy discounted rates. These special rates are offered during booking to support community welfare.
C. Business-to-Business
Special rates are available for international agencies partnering with Best Heritage Tour for trips to Nepal.
18. Risk & Responsibility
Your safety and enjoyment are our highest priority. We are committed to providing professional services and ensuring a smooth, hassle-free experience throughout the trip. However, certain unforeseen events may cause changes in the itinerary, and clients must bear the additional costs.
Your safety is our priority; we ensure a hassle-free trip with strong team coordination.
We follow Nepal's government regulations and policies throughout the trip.
Unforeseen events (e.g., government restrictions, natural disasters, flight delays) may cause changes to the itinerary.
Clients must cover any additional costs arising from such events.
19. Responsible Tourism Policy
Best Heritage Tour aims to positively impact local communities, tourists, the environment, the government, and the tourism industry. We encourage you to read our Responsible Tourism Policy before booking to ensure that you follow our guidelines for a meaningful and sustainable travel experience.
Our goal is to benefit local communities, tourists, and the environment.
Please review our Responsible Tourism Policy before booking.
Adherence to our guidelines ensures a sustainable and impactful trip.
20. Impact on your trip
We will do our best to make your trip comfortable, stimulating and exciting. However, unlike wealthy Western countries, Himalayan countries do not offer all the comforts you are accustomed to. We would like to bring this to your attention.
21. Luggage Safety and Liability
During the trip, our crew will do their best to keep your luggage safe. However, we will not be held responsible for any loss or damage to your property during transportation by porters, ponies or vehicles. We recommend that you take out comprehensive insurance to protect against such risks.
22. Dispute Resolution
In case of any dispute, the dispute will be resolved in the courts situated in Kathmandu, Bagmati Zone in accordance with the laws of Nepal.
23. Compensation
If we are required to pay any damages, our damages will be limited to the amount you have paid to us.
24. Enforcement of Terms and Conditions
If any provision of these terms of use is inconsistent with local law and therefore unenforceable, then only those provisions will be void. The remaining provisions will remain in force.
25. Your Photo, Our Story
Best Heritage Tours may use images taken by you during your trip without notice, recourse or compensation. These images may be used for advertising and promotional purposes. You agree to give us this permission. However, if you specifically request that your image not be used for advertising or promotional purposes, we will comply with your request.
26. Privacy Policy
To obtain the necessary information from you when booking, we will ask you a few questions. Any personal information provided during booking will not be used for any other purpose.